This Privacy Policy explains how Novuprox Ltd ("Novuprox", "we", "us") collects, uses, and protects personal information. Novuprox Ltd is registered in England and Wales, company number 17225002, at 91 Newbury Road, Heald Green, SK8 3PB, United Kingdom.
We collect information needed to provide our services, including:
We use your information to:
When you provide your phone number by booking an appointment with, or messaging, a business that uses our service, you consent to receive text messages relating to your appointments and enquiries. Message and data rates may apply. Message frequency varies based on your activity.
You can opt out of text messages at any time by replying STOP. For help, reply HELP. Consent to receive messages is not a condition of any purchase.
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
We share personal information only with service providers who help us operate (for example, messaging and telephony providers), and only as needed to deliver our services or where required by law. These providers are bound to protect your information.
When a business connects its Instagram or Facebook account to our service, we access information from Meta's platforms on that business's behalf. This includes the content of direct messages and comments that customers send to the business, and the basic public profile information (such as name and username) of the person messaging. We use this information only to understand each customer's request and to send a helpful reply for that one business. We do not share it between businesses, we do not use it for advertising, and we do not use it to build cross-business profiles. Our use of Meta platform data complies with Meta's Platform Terms and Developer Policies.
We keep personal information only for as long as needed to provide our services and to meet our legal obligations, after which it is deleted or anonymised.
You can request deletion of your personal information at any time by emailing hello@novuprox.com with the subject "Data deletion", and we will delete it unless we are required to keep it by law. If a business disconnects its Instagram or Facebook account from our service, we delete the Meta platform data associated with that account.
We use appropriate technical and organisational measures to protect personal information against loss, misuse, and unauthorised access.
Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To make a request, contact us at hello@novuprox.com.
Novuprox Ltd, 91 Newbury Road, Heald Green, SK8 3PB, United Kingdom. Email: hello@novuprox.com.