Nothing sends half set up
Every worker has an install checklist and it will not email anyone until each item is ticked. Going live with half the data missing is how customers end up receiving nonsense.
Inside your hours, in your timezone
Messages only leave during your working hours, in your timezone, on the days you actually work. Nothing goes out at 3am because a queue drained overnight.
It waits for you
Anything a worker is not allowed to decide on its own, like a price or a refund, waits for a person. You approve it or you do not.
The monthly report
Each agent reports the single number it exists to move. If it has not moved, the report says so.